INA President Susan Tokayer

Susan Tokayer

Welcome to the world of nannies, nanny referral agencies, nanny educators and those who provide special services to the in home child care industry. Our mission at INA has to do with educating the public about who a nanny is and the purpose she/he serves in the family. We are also charged with the expectation of promoting the healthy development of children and families through quality in home child care.

To that end, the Board of Directors are representative of the membership, consisting of nannies, newborn care specialists, educators, agency owners, parents and industry service experts. We are confident that this group of individuals will make decisions that will benefit our association and will be very mindful of the individual interests of our members as well as our mission.

The Board of Directors wants to hear from the membership and individuals who are interested in our industry and the association mission. We encourage you to contact us with your ideas.


2013-2015 Board of Directors


Pictured L to R - Kathy Webb, Alice Shaffer, Susan Tokayer, Alan Friedman, Cortney Gibson, Sandy Costantino, and Louise Dunham
Pictured L to R - front -  Sheri Lopez, Marcia Hall, and Becky Kavanagh


President, Susan Tokayer – (Dobbs Ferry, NY). Susan has served on the INA Board of Directors since 2002. She has previously served as first vice president and secretary. Susan is the founder and owner of Family Helpers, Inc., Dobbs Ferry, New York, (since 1995). She is an active member in the Dobbs Ferry Chamber of Commerce. Susan has a B.A. in business management and a master in social work degree. Prior to starting her nanny business, she worked as a psychiatric social worker and had a private practice counseling individuals, couples and families. She has been an INA member since 1995, has participated on committees, and has contributed articles to the INA newsletter, INAVision. Susan has been a workshop presenter at several INA Annual Conferences.

First Vice President,  Cortney Gibson –(Dallas, TX). Newborn Care Specialist Committee Chair. Cortney Gibson is a newborn care specialist and owner of Gibson Newborn Services, an exclusive nationwide newborn care, consulting and placement service. She has been working with families and providing in-home care since 1997, when she began her career as a professional nanny. She began exclusively working with newborns in 2004. Cortney specializes in the care of preemies and multiples, as well as early sleep teaching and parent education. Cortney has spent over 60,000 hours nurturing babies and caring for young children. She holds a certificate in newborn care from Alexandria School. Cortney joined the INA in 2004 and began serving on the Board of Directors in 2007. She currently serves as the chair for the Newborn Care Specialist Committee, assists with securing conference speakers and donations, and works with newborn care specialists in the INA mentor program. Cortney has presented several workshops for parents and caregivers over the years and has written articles for INAVision, as well as parenting websites and blogs.

Second Vice President, Alice Shaffer – (Washington, D.C.). Membership Committee Chair and Conference Donations Coordinator. Alice Shaffer has been a career nanny for over 16 years and currently resides in Washington, D.C., where she works as a nanny/household manager organizing the lives of a teenager and his older siblings, two college students. After graduating Western Carolina University with a bachelor’s degree in Social work in 1995, she started her career as a professional nanny. In 1996, while working as a nanny in Chapel Hill, North Carolina, Alice connected with nanny industry pioneer Eva Harkness, a co-founder of the National Association of Nannies (NAN), who mentored her as she started a nanny support group. In 1997, while working in the D.C. area, she was elected to the ADCAN Board of Directors where over the course of eight years she served as president, vice president and treasurer. Alice is a past member of the board of directors of NAN and in 2006, she became involved in INA serving on the Conference Committee. During the New Orleans INA Annual Conference, she earned the title of the “Raffle Lady” as she sold tickets and raised fistfuls of funds for charity. Since then, each year she has set and exceeded her ticket sales goals and has earned the title of “The Raffle Queen.” In 2010, Alice received her INA Harriette Grant Service Award pin for 15 years of service in the in-home child care industry. Alice was instrumental in the 2011 establishment of the INA Membership Conference Endowment Fund. Half of all monies raised during the Annual Conference 50/50 Charity Raffle are earmarked for that fund.  Alice  is a co-founder of the popular blog Regarding Nannies.

Treasurer, Sandra Costantino - (Haddonfield, NJ). Hotel Site Selection. Sandy Costantino is a founding member of INA and the executive director/co-owner of Neighborhood Nannies, Inc., a leading placement agency located in Haddonfield, NJ. Neighborhood Nannies opened its doors in 1983 and was one of the first nanny placement agencies established on the East Coast. Sandy has been involved with INA since its formation in 1985 and is the only individual to serve continuously on the Board of Directors since its inception. Sandy currently serves as the association’s treasurer and conference site selection chair. Over the past 26 years, Sandy has served on the Finance Committee, Relocation Committee, Publications Review Board and has headed up various task forces. She has also served as secretary and first vice president of the association. Sandy has been a guest on numerous television and radio programs concerning the nanny industry and its impact on the American family. She has also represented the nanny industry in issues of regulation within the state of New Jersey.

Secretary, Kathleen Webb - (Sterling, VA). Governmental Affairs. Kathy co-founded HomeWork Solutions Inc. in 1993. Her business provides payroll and payroll tax services to families who employ nannies, housekeepers, elder care providers and other private service professionals. Kathy and her partner started their business with an idea and a sub-let  90 square foot office. Today her firm employs 15 full time and 4 part time employees and assists thousands of families nationwide with their household payroll and ‘nanny tax’ compliance. Kathy took her company online in 1995 at In 1996 she launched, the first searchable national database of nanny placement agencies. Kathy believes strongly that families and the nannies they employ have the greatest probability of a successful relationship when there is clear communication and an understanding of the norms and practices in the domestic service industry. She wants families to understand their responsibilities – for reference checking, background checking, and payroll tax compliance. She also wants nannies to be informed and strongly encourages written work agreements to establish the terms and conditions of employment. Kathy has authored numerous articles, and is consulted frequently by national media on nanny industry issues and is a magna cum laude graduate of Boston College.  Kathy lives with her husband of 30+ years in Northern Virginia. She is the proud mother of 3 young adults, and mother in law to 2 others, and “Grammy” to a beautiful baby girl, and a beautiful baby boy!

Louise Dunham - (Melbourne, Australia). International Membership.  Louise is the Managing Director of Placement Solutions, a Melbourne, Australia based niche recruitment firm celebrating its 25th anniversary of specializing in In-home childcare, and household management.  In 2001 Placement Solutions became an inaugural provider of the Australian government DEEWR approved In-home care program that offers Childcare rebates (both CCB and CCR) to eligible families.  In addition to her work with Placement Solutions, Louise served on the National Steering Committee which composed the Australian Interim In-home care standards that are used to set quality guidelines within the in-home childcare industry in Australia. She is a passionate advocate for the need for in-home childcare to be developed, and recognized, as childcare professionals have a valuable role to play within the greater childcare sector.  In 2011 Louise also set up Just Family Nanny Payroll Services Pty Ltd  to assist both her regular clients, as well as other clients employing In–home childcare providers.   In 2013, Louise was honored with a 25 year service award pin for her service to the International Nanny industry.  Louise is extremely knowledgeable after 25 years experience in our industry, and her addition to the INA Board of Directors, and committee chair of International Membership will greatly benefit INA.

Marcia Hall – (Milwaukee, WI). Nanny of the Year Selection Committee Chair and Nanny Mentor Program Chair. Marcia Hall has been working with children and families for that past 15 years. She is a Certified Professional Nanny, an INA Credentialed Nanny, an ACPI Certified Coach for Families and in 2011 was named the International Nanny Association Nanny of the Year. Marcia is a graduate of the English Nanny and Governess School (1997) and of the Academy of Coaching Parents International (2010) and has served as a certified minister, children’s ministry director and foster parent.

Sheri Lopez -(Scottsdale, AZ). celebrates 31 years as a professional, career nanny in 2013.  She has a love for her chosen career path and feels blessed to have touched so many lives through the years.  She feels it is rewarding and amazing to watch little babies grow into productive adults and know in some way she had a hand it this.  Sheri began her nanny career in 1982 right out of high school.  Not ready to go straight into college, but knowing she wanted to center her life on caring and teaching children.  Sheri has cared for over 45 families in many roles – part-time, full-time, occasional, date-nights and travel.  She has cared for children of all ages, but currently specializes in the younger years, and has worked for professionals, sports figures and celebrities.  She continues her education in early childhood development, safety training, CAN/EMT and has become very active in her community in a volunteer capacity with organizations that help children such as ChildHelp, Special Olympics, Child Crisis Center, just to name a few.


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